When a guest asks the AI concierge something your welcome pack doesn't cover, we save the question so you can answer it.
Find the questions
On your dashboard, open Guest questions on the property's card. You'll see the topics guests asked about that the concierge couldn't answer, how many times each one has come up, and examples of what guests asked. Similar questions are grouped together.
Add the answer
Write the answer in your own words and save it. From then on, the concierge uses your answer when guests ask about the same thing.
If it's something every guest should know, add it to your welcome pack as a section too. See Using the editor.
Get an email when it happens
We can email you when the concierge can't answer a question. Turn this on or off on your Account page, under Notifications.