Every welcome pack comes with an AI concierge. Guests tap AI Concierge on your welcome pack, type a question in their own words and get a reply based on what you've written.
What it knows
The concierge answers from your welcome pack, including:
- your categories and sections
- your WiFi details and check-in and check-out times
- your local recommendations
- answers you've added for questions it couldn't answer before
It's set up to answer from this information only and not to guess. If the answer isn't there, it says so and helps the guest get in touch with you.
What guests can ask
For example:
- "What's the WiFi password?"
- "How does the heating work?"
- "Where's the nearest supermarket?"
- "What time is checkout?"
When it can't answer
The concierge shows the guest buttons to call, WhatsApp or email you, using the contact details you've added, and an option to send the question to you as a request.
The question is also saved for you, so you can add the answer once and the concierge can use it next time. Guests can give a reply a thumbs down, which saves that question for you too. See Answering questions the AI couldn't.
Getting the best answers
- Fill in every section and replace all the placeholder text.
- Be specific. "The thermostat is in the hallway, next to the coat hooks" is more useful than "The heating is controlled by the thermostat".
- Add your local tips, with opening times and how far away things are.
- Add your phone number, email or WhatsApp so guests can reach you when the concierge can't help.
- Try it yourself: open the preview of your welcome pack and ask it a few questions.