Privacy Policy | Welcome Pack

1. Introduction

Welcome Pack ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Personal Information

Email address (for account creation and communication)
Name (optional, for profile personalization)
Property information you provide (addresses, descriptions, images)
Payment information (processed securely by Stripe)

Automatically Collected Information

Usage data (pages visited, features used)
Device information (browser type, operating system)
IP address (for security and analytics)

3. How We Use Your Information

To provide and maintain our service
To process your transactions
To send you service-related communications
To improve our service
To detect and prevent fraud
To comply with legal obligations

4. Third-Party Services

We use the following third-party services:

Supabase - Database and authentication
Stripe - Payment processing
Anthropic - AI-powered features
Google - Maps and Places API
Resend - Email delivery
Sentry - Error monitoring

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time through your account settings.

6. Your Rights

You have the right to:

Access - Request a copy of your personal data
Rectification - Correct inaccurate personal data
Erasure - Request deletion of your personal data
Data Portability - Export your data in a machine-readable format
Withdraw Consent - Opt out of marketing communications

To exercise these rights, visit your account settings or contact us at privacy@welcomepack.app.

7. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS) and at rest, regular security audits, and access controls.

8. Cookies

We use essential cookies for authentication and session management. We also use analytics cookies to understand how you use our service. You can manage cookie preferences through your browser settings.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@welcomepack.app

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.