Guestbook
Guests can sign the guestbook on your welcome pack with their name, a star rating, a message and, if they like, when they stayed.
New entries wait for your approval before they appear. On your dashboard, open Guestbook on the property's card. Entries are sorted into Pending, Approved and Rejected. You can approve or reject an entry, feature your favourites, or delete one.
Guest requests
Guests can send you a request from your welcome pack, either with the Request Help button or from the AI concierge. They choose what it's about:
- early check-in
- late checkout
- extra supplies
- a maintenance issue
- a general question
Requests from all your properties come into one Guest requests page. Write a reply if you like, then choose Approve, Decline or Mark as done. Requests a guest sent after the AI concierge couldn't answer are marked "via AI concierge". If the guest left their email address and you wrote a reply, we email your reply to them.
Email alerts
We can email you when a guest signs the guestbook or sends a request. Choose which emails you get on your Account page, under Notifications.